About Retail Connect App
The Outreach Retail Connect App is an extension of the Outreach DMS platform that enables a real-time connect and conversation between retailers and brands/companies whose product they sell. Retailers will benefit from an automated order management system which offers zero contact order placement, order tracking, scheme payouts and grievance redressals. On the other hand, brands/companies can increase their involvement in managing secondary sales and ensure compliance in real-time.
Highlights
- Secure online order management
- AI powered order placement
- Vernacular language support
- Alternate channel to grow your business
- Promotions and schemes for your benefit
- Order history & invoice management
- Real-time order tracking
Secure online order management
Now place orders for your preferred brands through a secure, online system that limits your exposure to salespersons during the pandemic. Select a company, log-in with an OTP using your Retailer ID and contact number to connect with multiple distributors on Outreach DMS.
Features Includes:
- Online KYC verification of GST & PAN details
- Get product SKUs, price and tax details on your phone with one-time master data Sync.
- Daily/periodic sync of transactions with Outreach Central DMS
- Communication with principal brands through single/multiple In-shop Demonstrators (ISDs)
Real-Time order tracking
- Real time order tracking available on app
- Notifications about the change in status of the order booked
Order history & invoice management
- Digital invoices are available for past orders
- Payment receipts for past payments
Promotions and schemes for your benefit
- App eliminates and ambiguity from schemes and orders
- Details of schemes are available to download
Alternate channel to grow your business
Outreach Retail Connect App opens a direct, trackable, communication line between retailers and their distributor and principal brands/companies. The app allows the retailer to quickly raise concerns/grievances with the distributor and the brand/company for things like,
- Mismatch in Scheme Pay-Outs
- Order Execution Delays
- Product and Packaging Quality issues
- Distributor and Salesman behavior
You can further escalate your concern and receive a time-bound resolution to your problems from within the app.
Vernacular language support
The Outreach Retail Connect App supports multiple languages to cater to our diverse clientele. For our international customers, we are offering localized support in English, French and Arabic. For our Indian customers, vernacular support is available in Hindi, Kannada, Telugu and Tamil. We are also adding more languages as we speak.
